Terms & Conditions

TERMS & CONDITIONS

Terms and Conditions for ThriveWell Collective

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Welcome to ThriveWell Collective. These Terms and Conditions ("Terms") govern your use of our website [thrivewellcollective.ca] and the purchase of our digital products. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or purchase our products.

2. Definitions

"We," "us," "our" refers to ThriveWell Collective
"You," "your" refers to the user or purchaser
"Products" refers to digital wellness tools, templates, toolkits, courses, and guides
"Website" refers to thrivewellcollective.ca

3. Use of Website

3.1 Eligibility

You must be at least 18 years old to use our website and purchase products. By using our website, you represent that you meet this requirement.

3.2 Account Registration

You may be required to create an account to purchase products. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

3.3 Prohibited Uses

You agree not to:

Use the website for any unlawful purpose
Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to our systems
Resell, redistribute, or share purchased products without permission

4. Products and Services

4.1 Digital Products

All products offered by ThriveWell Collective are digital downloads delivered electronically. Products include:

Workplace Wellness Assessment Templates
Wellness Starter Kits
Micro Courses
PDF Guides
Communication Templates
Engagement Activity Guides

4.2 Product Descriptions

We strive to provide accurate product descriptions. However, we do not warrant that descriptions are error-free, complete, or current.

4.3 Delivery

Digital products are delivered via:

Email download link sent to the email address provided at checkout
Account dashboard (if applicable)

Delivery typically occurs within 24 hours of purchase. If you do not receive your product within this timeframe, contact us at info@thrivewellcollective.ca.

4.4 License and Usage Rights

Upon purchase, you are granted a non-exclusive, non-transferable license to use the product for:

Personal or internal business use within your organization
Customization to fit your company's needs

You may NOT:

Resell, redistribute, or share the product with others
Claim the product as your own work
Use the product for commercial purposes beyond your own organization

5. Pricing and Payment

5.1 Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to change without notice.

5.2 Payment Methods

We accept payment via:

Credit cards (Visa, Mastercard, American Express)
Debit cards
PayPal
Other payment methods as available

5.3 Payment Processing

Payments are processed securely through third-party payment processors. We do not store your full credit card information.

5.4 Taxes

Prices do not include applicable taxes (e.g., GST/HST in Canada). Taxes will be calculated and added at checkout based on your location.

6. Refund and Cancellation Policy

Please refer to our separate Refund Policy for details on refunds, cancellations, and exchanges.

7. Intellectual Property

7.1 Ownership

All content on our website and in our products, including text, graphics, logos, images, and software, is the property of ThriveWell Collective and is protected by copyright, trademark, and other intellectual property laws.

7.2 Restrictions

You may not:

Copy, reproduce, or distribute our content without permission
Modify, reverse engineer, or create derivative works
Remove copyright or proprietary notices

8. Disclaimer of Warranties

8.1 "As Is" Basis

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied.

8.2 No Guarantee of Results

We do not guarantee that our products will:

Meet your specific needs
Achieve specific results (e.g., improved employee engagement)
Be error-free or uninterrupted

8.3 Professional Advice

Our products are for informational and educational purposes only. They do not constitute professional HR, legal, or medical advice. Consult with qualified professionals for specific guidance.

9. Limitation of Liability

To the fullest extent permitted by law:

9.1 No Liability for Damages

ThriveWell Collective shall not be liable for any:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or data
Business interruption

9.2 Maximum Liability

Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the product.

10. Indemnification

You agree to indemnify and hold harmless ThriveWell Collective, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of our website or products
Your violation of these Terms
Your infringement of any third-party rights

11. Termination

We reserve the right to:

Suspend or terminate your access to our website
Refuse service to anyone at any time
Remove or disable access to products

Reasons for termination may include:

Violation of these Terms
Fraudulent activity
Abusive or inappropriate behavior

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of our website shall be resolved through:

Informal negotiation - Contact us to resolve the issue
Mediation - If negotiation fails, we agree to mediation
Arbitration or litigation - As a last resort, in Ontario courts

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ThriveWell Collective regarding your use of our website and products.

16. Contact Us

If you have questions about these Terms, please contact us:

ThriveWell Collective
Email: info@thrivewellcollective.ca
Website: thrivewellcollective.ca
Location: Greater Toronto Area, Ontario, Canada