REFUND POLICY (COMPLETE)

Refund Policy for ThriveWell Collective

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Overview

At ThriveWell Collective, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds, exchanges, and cancellations of our digital products.

Please read this policy carefully before making a purchase.

2. Digital Products

All products offered by ThriveWell Collective are digital downloads (e.g., templates, toolkits, PDF guides, courses). Due to the nature of digital products, all sales are final once the product has been downloaded or accessed.

3. Refund Eligibility

3.1 When Refunds Are Available

We offer refunds in the following circumstances:

a) Technical Issues

• You are unable to download or access the product due to a technical error on our end

• The product file is corrupted or incomplete

b) Duplicate Purchase

• You accidentally purchased the same product twice

c) Product Not as Described

• The product significantly differs from its description on our website

d) 7-Day Satisfaction Guarantee

• If you are not satisfied with your purchase, you may request a refund within 7 days of purchase, provided you have not extensively used or shared the product.

3.2 When Refunds Are NOT Available

Refunds will not be issued in the following cases:

• You changed your mind after downloading the product

• You did not read the product description before purchasing

• You lack the technical skills to use the product

• You purchased the wrong product by mistake (unless eligible under duplicate purchase)

• You have shared, distributed, or resold the product

• More than 7 days have passed since purchase

4. How to Request a Refund

To request a refund, please contact us within 7 days of purchase:

Email: info@thrivewellcollective.ca
Subject Line: Refund Request - [Order Number]

Include the following information:

• Your name

• Order number or receipt

• Email address used for purchase

• Product name

• Reason for refund request

• Description of the issue (if applicable)

We will review your request and respond within 3-5 business days.

5. Refund Process

5.1 Approval

If your refund request is approved:

• You will receive a confirmation email

• The refund will be processed to your original payment method

• Refunds typically take 5-10 business days to appear in your account, depending on your payment provider

5.2 Denial

If your refund request is denied:

• You will receive an email explaining the reason

• You may appeal the decision by providing additional information

5.3 Partial Refunds

In some cases, we may offer a partial refund or store credit instead of a full refund, depending on the circumstances.

6. Exchanges

We do not offer direct exchanges for digital products. If you purchased the wrong product:

1. Request a refund (if eligible)

2. Purchase the correct product separately

7. Cancellations

7.1 Before Download

If you have not yet downloaded or accessed the product, you may cancel your order and receive a full refund. Contact us immediately at info@thrivewellcollective.ca.

7.2 After Download

Once you have downloaded or accessed the product, cancellations are subject to our standard refund policy (7-day satisfaction guarantee).

8. Subscription Products (If Applicable in Future)

If we offer subscription-based products in the future:

• You may cancel your subscription at any time

• Cancellations take effect at the end of the current billing period

• No refunds will be issued for partial subscription periods

• You will retain access to products until the end of the paid period

9. Bundle Purchases

If you purchase a bundle or package:

• Refunds apply to the entire bundle, not individual items

• You must return or delete all products in the bundle to be eligible for a refund

• Partial refunds for individual items in a bundle are not available

10. Chargebacks and Disputes

If you dispute a charge with your payment provider (chargeback) without first contacting us:

• Your account may be suspended

• You will lose access to all purchased products

• We reserve the right to pursue legal action for fraudulent chargebacks

Please contact us first to resolve any issues before initiating a chargeback.

11. Product Updates

If we update or improve a product after your purchase:

• You will receive the updated version at no additional cost (if applicable)

• Updates do not entitle you to a refund of the original purchase

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

ThriveWell Collective
Email: info@thrivewellcollective.ca
Website: thrivewellcollective.ca
Location: Greater Toronto Area, Ontario, Canada

We are committed to resolving any issues and ensuring your satisfaction.

13. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.