PRIVACY POLICY

Privacy Policy for ThriveWell Collective

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Welcome to ThriveWell Collective ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [thrivewellcollective.ca] and purchase our digital products.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you:

• Purchase products

• Subscribe to our newsletter

• Contact us via email or forms

• Create an account

Information collected includes:

• Name

• Email address

• Billing address

• Payment information (processed securely through third-party payment processors)

• Company name (optional)

• Phone number (optional)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on pages

• Referring website

• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Process transactions and deliver digital products

• Send order confirmations and receipts

• Provide customer support and respond to inquiries

• Send marketing communications (with your consent)

• Improve our website and user experience

• Analyze website traffic and usage patterns

• Comply with legal obligations

• Prevent fraud and ensure security

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

4.1 Service Providers

• Payment processors (e.g., Stripe, PayPal) to process transactions

• Email marketing platforms (e.g., Mailchimp, ConvertKit) to send newsletters

• Website hosting providers (e.g., Wix) to host our website

• Analytics providers (e.g., Google Analytics) to analyze website traffic

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

If ThriveWell Collective is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic

• Improve user experience

• Deliver targeted advertising

Types of cookies we use:

• Essential cookies: Required for website functionality

• Analytics cookies: Help us understand how visitors use our site

• Marketing cookies: Used to deliver relevant ads

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Correction

You have the right to access and update your personal information. Contact us at info@thrivewellcollective.ca to request access or corrections.

6.2 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6.3 Data Deletion

You may request deletion of your personal information, subject to legal and contractual obligations. Contact us at info@thrivewellcollective.ca.

6.4 Do Not Track

Our website does not currently respond to "Do Not Track" signals.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Security measures include:

• SSL encryption for data transmission

• Secure payment processing through trusted third-party providers

• Regular security audits and updates

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal, accounting, or reporting requirements

• Resolve disputes and enforce our agreements

Typical retention periods:

• Transaction data: 7 years (for tax and accounting purposes)

• Marketing data: Until you unsubscribe or request deletion

• Website analytics: Up to 26 months (Google Analytics default)

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada, including the United States, where data protection laws may differ. By using our website, you consent to such transfers.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

ThriveWell Collective
Email: info@thrivewellcollective.ca
Website: thrivewellcollective.ca
Location: Greater Toronto Area, Ontario, Canada